Privacy Policy

Welcome to Orlaya. This Privacy Policy explains how Orlaya Gem Ltd ("Orlaya", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from Orlayagem.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Orlaya Gem Ltd
Website: Orlayagem.com
Email: info@orlayagem.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

2. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect:

Personal Information

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely through third-party payment providers)
  • Order history

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and tracking technologies

Marketing Information

  • Newsletter preferences
  • Product interests
  • Responses to promotions and surveys

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Provide customer support
  • Manage returns, exchanges, and refunds
  • Communicate order updates
  • Improve website functionality and user experience
  • Prevent fraud and maintain security
  • Send marketing communications (where consent has been provided)
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract performance (to fulfil your order)
  • Legitimate business interests
  • Legal obligations
  • Your consent (for marketing communications)

5. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send:

  • New product updates
  • Special offers and promotions
  • Seasonal campaigns
  • Company news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve site performance
  • Provide personalised shopping experiences

You can control or disable cookies through your browser settings.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Marketing platforms
  • Analytics providers
  • Legal and regulatory authorities when required

All third parties are required to protect your information and use it only for authorised purposes.

8. Payment Security

Payments are processed securely through trusted payment providers. We do not store full credit card or debit card information on our servers.

All payment transactions are encrypted using industry-standard security measures.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal, accounting, and tax requirements
  • Resolve disputes

When data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@orlayagem.com.

11. International Transfers

Some service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

12. Children's Privacy

Our products are designed for babies and children; however, purchases must be made by adults. We do not knowingly collect personal information directly from children under the age of 13.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

Any updates will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Orlaya Gem Ltd
Email: info@orlayagem.com
Website: Orlayagem.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.